It is all retail.

Yes, digital is an increasingly essential and powerful factor in the retail equation, and as you might expect, Kearney’s hands-on digital experts are thoroughly qualified to keep you at leading edge.

Yet for the vast majority of retail, physical stores remain the largest and most cost-intensive part of the business, as well as the setting where customer relationships are most often won or lost. Integrating and optimizing the digital and physical experience is critical for success.

Kearney helps you deliver positively differentiated customer experiences via devices and in stores, through an omnichannel mix thoughtfully crafted by sector to drive profitable growth.

Of course, that is not as simple as it sounds. Retail is a rapidly evolving space. We excel at finding practical, impactful paths forward, looking beyond the obvious to innovate—pushing the envelope in ways that will work particularly well for you. We craft omnichannel solutions that are very specific to each client’s situation, yet draw fully on our global retail perspective, as well as our firm’s extensive cross-industry experience and insights.

The result? Practical, scalable, impactful responses to the complexity of engaging diverse groups of consumers through digital platforms, strategically scaled store networks, and the highly productive actions of your people in the store. We help you make the most of your physical and digital assets, enhancing your strengths across all.